Part 1: Voiding a Completed Transaction

Use these steps to cancel and refund a finalized sale.

1. From the POS Main screen, tap on Functions.

   

2. Select View Journal.

   

3. Scroll to locate the specific transaction you need to void.

4. Swipe from right to left across the transaction row to reveal the action menu.

5. Tap Void. [Insert image of the swipe action and the Void button here]

6. Choose the refund method: Select Cash to return physical cash, or Credit/Debit to refund the money back to the original payment card.

Part 2: Exiting & Voiding a Partial Transaction

Use these steps if a customer has only paid a portion of the total balance and decides to cancel the rest of the transaction. You must exit the screen AND refund the partial payment.

Step 1: Exit the Checkout Screen

1. While currently on the partial transaction checkout screen, tap the red Void circle to exit the transaction. [Insert image highlighting the red Void circle on the checkout screen here]

Step 2: Refund the Partial Payment (This step is crucial to ensure any money already collected is properly refunded).

1. Return to the POS Main screen and tap Functions.

2. Select View Journal.

3. Locate the partially paid transaction in the list.

4. Swipe from right to left across the transaction row.

5. Tap Void. [Insert image of the partial transaction being voided in the Journal here]

6. Select Cash or Credit/Debit to successfully refund the partial payment back to the customer.